Frequently Asked Questions

Why should I choose Webdacity over website builders like Wix or Weebly?

It's quite simple really. Website Builders are like going to a restaurant: You can only choose from the limited number of options available and usually can't request something off the menu. Using a Professional Web Design & Development Company like Webdacity is like having your own personal chef. They can make you anything in the world you desire, in any way you desire, from scratch. Website builders only have a limited number of customizable templates, colours, layouts etc. They are also not very user friendly and it takes a significant amount of time to get use to their systems and make anything that even remotely resembles a good website. Many of our customers come to us having been unsuccessful in building a good website on website builders.

How long does a website's design and development usually take?

To create a website, from day one to launched website, usually takes anything from 1 to 4 weeks, depending on how many revisions or changes are requested, and how long it takes for clients to respond to queries. If clients respond faster, the whole process is sped up.

Are there hidden costs associated with Web design services?

Absolutely not! The price given to you in your initial quote is exactly what will be reflected on the invoice at the end of the project. Webdacity will never and under no circumstances commence any work that will be billed above and beyond what was expressed in the initial quote. For extra services that are required by the client or deemed necessary by Webdacity, clients will be notified in advance and work will only commence if written approval/confirmation has been received from the client.

Why is a mobile friendly or responsive website so important?

Responsive design is a design approach whereby websites looks good on any screen, no matter the size. Images, text etc. automatically resize to accommodate the screen size to give the user the ultimate viewing experience. This means your website always looks good, all of your content is available on all devices and there is no need to zoom in on smaller screens. Considering that the number of mobile-connected devices far exceeds the whole world's population and more than 50% of users browse the internet from a mobile device, ensuring your website is fully responsive is an absolute necessity. All our web development projects are 100% responsive out of the box, at no extra cost!

What is SEO (Search Engine Optimization) and why do I need it?

SEO is a marketing discipline focused on growing visibility in organic (non-paid) search engine results. SEO encompasses both the technical and creative elements required to improve rankings, drive traffic, and increase awareness in search engines. In layman's terms, SEO is the process of ensuring your website ranks highly for searches for your website or for your products and services. Webdacity is proud to announce that all of our web development projects rank number 1 for their respective names on all search engines.

What are your payment terms?

Before any project can commence we will require a 50% deposit of the quoted amount for the project. The remainder is payable after the project is given final approval and before it is launched

Will I be able to make changes to the site after it is completed?

Of course. Webdacity is happy to say we offer 12 months of free maintenance and support on all our projects. Whatever you want, whenever you want, we'll do it for you. It's as simple us sending us a mail, WhatsApp us or to give us a call!

What is your policy on Maintenance and Support?

Webdacity is happy to say we offer 12 months of free maintenance and support on all our projects. We make sure your website runs smoothly, is up to date with the newest technology and trends and we apply any changes you may require. For the next 12 months, an optional Maintenance package can be purchased for R1000, which include 1 major change and unlimited minor changes to your project. For more information on what these changes are comprised of, see the full list at the bottom our terms and conditions.

Are Any Other Services Included In Your Web Design And Development Costs?

Yes, included in the cost of all project are the following services:
• Basic Search Engine Optimization
• Creation & Integration of Social Media Profiles if needed
• All Stock Images
• Email Account Creation and/or transfer
• Responsive Design

Why does it a premium Design so Important? Should it not just work?

The look and feel of a website, as well as its navigation and functionality is a direct reflection of your business. For this reason, a well-planned, carefully considered and aesthetically pleasing website design is imperative if you are wanting to really thrive online and engage more customers. If potential customers visit your site and get the impression that it's ugly, boring or cheap they might get turned off form using your service or products as they feel it I a reflection of your work.

What if I don¹t like the site you have designed?

We pride ourselves by distinguishing ourselves from our competitors and offering unlimited changes to your design, within reason. We will keep updating our designs until are happy. It is very important to us that you don't just like your project, but that you love it!

If I don't live in Johannesburg can I still use your Services?

Certainly! More than 40% of our clients have never visited us, had a meeting with us or seen us in-person. The Internet is a wonderful thing, and it allows us to communicate with you and deliver an amazing project simply via email, or even WhatsApp!

I already have a website and it needs updating. Can you help me?

Many of our clients use our services to update an old website, or to redesign something they had in mind but could not create with a website builder due to its stringent limitations.

Who owns the website once design work is complete?

Webdacity reserves all ownership rights and copyright of any and all projects until accounts have been settled. After that, the project is all yours.